Is there a reseller for my service? If you’ve subscribed to a Business edition using a Gmail address, skip this step and go to Cancel Google Workspace (Gmail accounts).
For instructions on cancelling your Essentials edition, however, go to Cancel Essentials instead.
If you want to stop using Google Workspace at your organization and stop incurring charges, you should cancel your subscription.
Impact on Services After You Cancel Google Workspace
- You lose access to core Google Workspace services, such as Gmail, Calendar, Meet, and more.
- You still have access to Additional Google services, such as YouTube, Google Photos, and Google Ads.
If you have Cloud Identity, you will still have access to certain core Google Workspace services, such as Google Drive, Docs, Sheets, Slides, and Keep, but with these caveats:
- Administrative controls and settings that are available only with Google Workspace will be removed. These controls include audits, reporting, sharing policies, and alerts. For information on file sharing permissions for Cloud Identity users, go to Turn on or off external sharing of files and folders in Drive.
- Shared drives—After you cancel, you can view shared drive data, but you can’t edit, move, or delete the data or drives.
When Billing Stops
If you’re billed on a monthly Flexible Plan, cancelling Google Workspace immediately stops you from incurring new charges for Google Workspace services. If you’re on an Annual/Fixed-Term Plan, you’ll be charged for the remaining balance of your contract.
You might still be charged for services used since your last payment.
Cancelling During the 14-day free trial
You can cancel your Google Workspace subscription during your free trial, and you won’t be charged. Your subscription will be cancelled during your free trial if you do not:
- Verify your domain within 9 days of starting your trial (not applicable if you signed up for a Business edition with your business email).
- Set up billing by the end of the trial.
Step 1: Save Your Data (such as Emails, Documents) in Google Workspace Data
After you cancel your Google Workspace subscription, your users’ Google Workspace data will be deleted and can’t be restored.
Before you cancel your Google Workspace subscription, download any user data you want to save. This data might include Gmail messages, Google Calendar events, Google Chat messages, and files stored in Google Drive.
The easiest way to download and export your users’ data is to use the Data Export tool.
Note that cancelling Google Workspace doesn’t remove user accounts, groups, or your organisational structure. These items remain unless you delete your organisation’s Google Account.
Third-party app Data
Third-party app data isn’t automatically deleted when you cancel your Google Workspace subscription.
If you don’t intend to continue using third-party apps that users sign in to using Google as the identity provider, such as apps you installed from the Google Workspace Marketplace:
- Export any needed user data from these apps.
- Delete all user data.
If you do intend to continue using third-party apps, make sure you’ll be able to sign in to these apps after you cancel your Google Workspace subscription.
Step 2: Cancel your Google Workspace subscription
Here’s how to cancel Google Workspace and stop being billed for your subscription. Cancel your subscription after exporting any user data you want to save. Read about charges after you cancel.
Looker Studio Reports
If you’ve been using Looker Studio to create reports with Google Workspace data, here’s how cancellation affects these reports:
- Domain-verified subscriptions—Your reports remain available after you cancel Google Workspace. If you keep your Google Account, any organisation-level sharing restrictions you created in the Google Admin console won’t change.
- Email-verified subscriptions—If you select Let users keep their data and delete my organisation’s account, any organisation-level sharing restrictions you created in the Admin console will be removed.
(Optional) Step 3: Delete your Organization’s Google Account
If you cancelled a domain-verified subscription and no longer want a Google Account for your organisation, delete the entire account. Deleting your organisation’s account frees your domain within 24 hours for use with a new Google Account.
Before you delete your account, remember to:
- Save your billing records
- Save user data
- Delete Marketplace apps
- Save and delete Google Cloud data
- Cancel your subscriptions
- Unlink your zero-touch accounts
- Remove active Android EMM bindings
Don’t Delete Your Account if You Have Other Subscriptions
After cancelling Google Workspace, keep your Google Account if you want to manage other subscriptions from your Admin console. Other subscriptions might include:
- Domain registration, if you purchased your domain when signing up for Google Workspace.
- Cloud Identity Premium, if you purchased a subscription.
- Cloud Identity free edition, which remains available unless you delete your entire account.
Resubscribe to Google Workspace Later
If you keep your organisation’s Google Account, you can resubscribe to Google Workspace later, and your user accounts, groups, and organisational units will still be available. You can add your new subscription within 51 days of cancelling.
Otherwise, you’ll need to wait until after 84 days when the cancellation process finishes. During the period when you can’t resubscribe, Google Workspace subscriptions will show as Not Available in the Admin console.
For steps to add Google Workspace back to your Google Account, go to Add a paid subscription.